Comments on: Repeat Buyers – How To Keep Them

By: Robert

Robert — Thu, 01 Jul 2010 14:02:11 +0000

i think the best words for keeping the customer in continuing to buy the products or product we offer is that ” customer must be delighted by our service” not simply satisfied.

Robert

By: Martin

Martin — Mon, 28 Dec 2009 12:40:46 +0000

Good article Joel. I always learn a lot from your posts and really appreciate it! I wish you a Happy New Year. Regards, Martin

By: JoyfullyJanet

JoyfullyJanet — Tue, 22 Dec 2009 19:02:46 +0000

What? You mean there IS such a thing as online customer support?

I’m only kidding, I haven’t had much of a problem with poor customer support with my online purchases.

There are times that I want to purchase an exciting (appearing/sounding) and if I have never heard of the person and I can’t find someone of influence who has given the person a nod somewhere…well, I do my best to enter into it confidently and remind myself, that I’m committing myself to a positive endeavor, and sometimes good things go bad.

Thank you Joel – You are Joy!
JoyfullyJanet´s last blog ..how to calculate profit

By: Achinta 'Archie' Mitra

Achinta 'Archie' Mitra — Mon, 21 Dec 2009 22:39:25 +0000

I agree with you 100% because I’ve experienced shoddy or non-existent customer support myself.

I’ve had to wait several days to get a response from some marketers and even then it is from a VA who either didn’t understand my question or took the lazy way out by copy-pasting something unrelated from their FAQ’s.

It is one thing to outsource parts of your online business to save time but never at the expense of good customer support if you want repeat business.
Achinta ‘Archie’ Mitra´s last blog ..Turning Your Content Caterpillars Into Sales Butterflies

By: Lonnie Minton

Lonnie Minton — Thu, 17 Dec 2009 15:01:25 +0000

I agree that customer support is important. Most people are like me I suspect and when customer support is needed, fast and quality support sets well. If support is needed and it is given in a fast and efficient way it tends to stick in your mind. Then the next time you see an offer from that individual/company, you remember and are likely to become a repeat customer.
Lonnie Minton´s last blog ..Get this Free Ebook – Increase Your Affiliate Marketing Sales

By: Mike Paetzold

Mike Paetzold — Thu, 17 Dec 2009 10:50:15 +0000

Sorry to hear of your experience. Yes it is extremely important to give support to your buyers and if you don’t it will come back and get you.
Mike Paetzold´s last blog ..Claim Your Free Plug & Play List Building System

By: Brett McEllhiney

Brett McEllhiney — Thu, 17 Dec 2009 07:25:31 +0000

Wow, that is not a very good way to run a business.

Customer service seems to be a thing of the past for a lot companies. From major corporations all the way down to some of the smaller mom and pop shops.

Guess those marketers aren’t looking for repeat customers, eh?

I always try to answer questions from anyone who purchases one of my products and even from the subscribers on my lists who have never purchased anything. Just seems like the right thing to do.

Too bad more people don’t feel the same way.
Brett McEllhiney´s last blog ..Creating a Paypal Button for Your Niche Site Sales Page

By: Luca Di Nicola

Luca Di Nicola — Thu, 17 Dec 2009 04:25:55 +0000

Hey Joel,

Your observation is true in the offline world as well as the online world. Quality customer service must go hand in hand with quality products. I’ve experienced the same as you and will think long and hard before doing business with a company that has poor customer service.

I must say that I’ve also had some excellent service from many marketers and that really makes your point because I will do business with them again and again
Luca Di Nicola´s last blog ..Niche Site Club $1 Trial Ends December 31st 2009